Refund and Cancellation Policy

Failed exports and successful use

A failed, cancelled, timed-out, crashed, malformed, or invalid export releases its trial or credit reservation. If a verified PrintGrid Pro error creates a corrupt PDF or an output that materially differs from the authoritative preview, dimensions, page count, or selected configuration, we first provide a corrected export or restore the affected entitlement. These are not cash refunds. A credit is used only after successful PDF generation and validation; repeated download or Print of that result does not charge again.

Credit packs

Within 14 calendar days, a paid purchase lot is eligible for a full refund if none of its credits has been used, or a proportional refund for the unused paid credits remaining in that lot. Used-credit value is the original confirmed amount divided by the original paid-credit quantity. Eligible non-cash credits are consumed first; paid use is FIFO by purchase lot. Calculations use currency minor units with deterministic rounding and never exceed the original charge.

After 14 days, payment refunds are available where mandatory law requires, or for a confirmed duplicate charge, billing error, or material inability to provide the purchased service. Promotional, complimentary, trial, and administrator-granted credits have no cash value. Purchased credits do not expire while the account remains open and in good standing. Refundable credits are removed only after Stripe confirms the corresponding refund.

Subscriptions

Cancel at any time in the Stripe Customer Portal. Cancellation stops future renewal, carries no fee, and ordinarily leaves Unlimited active through the paid period. The initial payment may be fully refunded on request within 14 days if no successful export was generated under it. A renewal may be refunded within 7 days if no successful export occurred after renewal. Once used, voluntary refunds are generally unavailable, while mandatory withdrawal, proportional-payment and consumer-remedy rights remain unaffected.

Duplicate charges, service inability, and printing

A confirmed duplicate, unintended repeated, or incorrect charge is corrected by a full or appropriate partial refund to the original payment method. For verified service inability, the remedy order is corrected export, entitlement restoration, then payment refund when the service still cannot be provided within a reasonable remediation period or law requires it.

Credits are not restored solely for a change of mind, incorrect customer configuration, incorrect source dimensions, or printer settings. Physical output varies by printer, driver, scaling, paper, ink, toner, margins, and hardware. Print at Actual size or 100 percent.

Requesting a refund

Email support@printgridpro.com from your verified account email with the purchase and reason. We target an initial response within 2 business days. After verification, an approved refund is initiated within 5 business days. Stripe, card networks and banks control when funds appear. Mandatory rights remain unaffected.